Refund Policy
Refunds will be made onto the original mode of payment and will be processed
within 10 to 45 days depends on the issuing bank of the credit card.
Merchant must detail the return, refund, and cancellation policy clearly on the
Website to inform Cardholders of their rights and responsibilities
The wrong product was sent by the merchant.
The product is defective.
The product was damaged in shipping.
The product is tampered.
If No refund policy, this must be very clearly communicated to Cardholders
before the purchase decision is made, to prevent misunderstanding and
disputes.
Cancellation Policy
o The expected time span for reporting an item, goods or services ordered to
be cancelled/replaced and the related conditions.
o The conditions under which cancellation & replacement will be allowed
o If No Cancellation policy, this must be very clearly communicated to
Cardholders before the purchase decision is made, to prevent
misunderstanding and disputes.
